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Stakeholder Engagement

Mitsubishi Estate Group's Relationships with Stakeholders

Stakeholder Engagement

The Mitsubishi Estate Group's business is built upon the foundation of its relationships with a wide variety of stakeholders, including customers, shareholders, local communities, government and local authorities, business partners, and executives and employees and their family members. Business activities in urban development involve many stakeholders by their very nature, and the Mitsubishi Estate Group has the responsibility to pursue its business activities while living up to the trust placed in it by these stakeholders.

In particular, the Group's business entails close involvement with the tenants of its buildings and the stakeholders in the local community as partners in building a sustainable community. In the Marunouchi area, the Group prioritizes interactive communication on a daily basis through the Council for Area Development and Management of Otemachi, Marunouchi and Yurakucho.

Two of the general principles of Japan's Corporate Governance Code, which was issued by the Tokyo Stock Exchange, are "appropriate cooperation with stakeholders other than shareholders" and "dialogue with shareholders." The Group will take a range of initiatives to communicate with stakeholders in various forms and reflect their opinions in management.

Methods for dialogue with stakeholders

Stakeholders Definition Opportunities for dialogue Primary themes
Customers Users of tenant buildings, parties to housing and condominium contracts, various subcontractors, etc.
  • Customer satisfaction surveys, questionnaires, etc.
  • Communication through marketing activities
Urban development to create safety and security
Quality and safety management for products and services
Urban development to support declining birthrates and aging populations
Community and Society Local community and local residents involved in the Mitsubishi Estate Group's business
  • Meetings with influential stakeholders
  • Dialogues through cooperation with administrations, local government and NPOs
  • Social contribution initiatives
Economic contributions to the community
Promoting smart communities
Sustainable use of forest resources
Employees Mitsubishi Estate Group employees
  • Communication via personnel evaluations
  • Dialogue via compliance survey and other internal platforms
Developing the capabilities of employees, utilizing diverse human resources and providing equal opportunities
Maintaining safety as well as physical and mental health
Business Partners Construction subcontractors, cooperating companies, suppliers, etc.
  • Communication during operations
  • Subcontractor evaluation systems, training sessions for registered construction firms, quality and safety promotion conferences, other
  • Communication during procurement activities
  • Notification of CSR procurement guidelines
Supply chain management
Green procurement
Urban development to create safety and security
Shareholders and Investors Individual and institutional investors
  • Financial results briefings (twice a year)
  • Small group meetings and property tours for analysts
  • Meetings with Japanese and foreign institutional investors
  • Communication using IR tools
Economic performance
Healthy corporate management
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Partnerships with Outside Organizations

Partner organization Overview Our role
The Association of Real Estate Agents of Japan The Association's members are major and medium-sized housing manufacturers and real estate companies that focus on real estate marketing activities. The Association aims to improve the various systems related to real estate transactions through related investigations, research, and proposals, etc. Deputy Director Board Members
Real Estate Companies Association of Japan The Association's members are companies that engage in urban and community development. It conducts investigations and research on systems related to real estate, makes policy proposals, and conducts social contribution activities to make it possible to proactively and effectively promote the supply of high-quality offices and homes and the smooth distribution of a stock of housing. Deputy Director Board Members
Corporate Advisor
Japan Building Owners and Managers Association As Japan's only nationwide organization of business operators who own and manage office buildings, the Association conducts investigative research and awareness-raising activities related to building operation and management, etc. Chair
Council for Area Development and Management of Otemachi, Marunouchi and Yurakucho The Council engages in efforts related to urban development in light of the "Guidelines for the Redevelopment of the Area" of the Otemachi, Marunouchi, and Yurakucho areas of Tokyo, in collaboration with companies, organizations, and governmental agencies, etc., in an aim to increase the area's value and achieve sustainable development of central Tokyo. Regular Members
Committee Chair
Association for Creating Sustainability in Urban Development of the Otemachi, Marunouchi, and Yurakucho Districts (Commonly known as the "Ecozzeria Association") The Association operates the "CSV Business Creation Platform" that aims for better urban development and to resolve social issues directed toward achievement of the "Otemachi, Marunouchi, Yurakucho (OMY) Sustainability Vision." It works to create opportunities for interaction between companies and many people inside and outside the OMY area, build CSV business that sustains development of "environment," "economy," and "society" on that foundation, conduct R&D related to cutting-edge technology that contributes to creation of a sustainable society, etc., and implement awareness-raising activities. Regular Members
Board Members
OMY Area Management Association (Commonly known as "Ligare") The Association handles "soft" components of urban development of the OMY area. It plans and operates events and other activities, conducts public relations, and engages in investigational research, and otherwise conducts activities as the instrument advancing systems established by government, such as the "Tokyo Municipal Ordinance on Promoting the Syareta-Machinamidukuri, the Creating of an Attractive and Exceptional City" and outdoor advertising projects. Regular Members
Deputy Director
Board Members
The Industrial Federation for Human Rights, Tokyo The Corporate Federation for Dowa and Human Rights Issues, Osaka Recognizing that human rights are the foundation of sustainability, the Federation works to solve a variety of human rights problems, such as the problem of discrimination, from a corporate perspective. The organization is operated independently by members (human rights staff).
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Distribution of Economic Value to Stakeholders

Economic value distributed to each stakeholder group in fiscal 2019 is as follows.

Stakeholders Amount (Millions of yen) Calculation method
Business partner 1,061,427 Total amount for the cost of revenue from operations and SG&A expenses (including personnel expenses and depreciation and amortization expenses)*1
Employees 11,499 The number of Mitsubishi Estate Co., Ltd. employees multiplied by the average salary*2
Shareholders 23,598 Total amount of dividends paid*3 during the fiscal year
Creditors 22,100 Corresponds*4 to interest expenses on Consolidated Income Statement
Governments and governmental agencies 58,533 Corresponds*4 to corporate tax, etc. on Consolidated Income Statement
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  • Figure stated in Consolidated Income Statement in FY2019 Securities Report, p. 82
  • Figure stated in Status of Reporting Company in FY2019 Securities Report, p.14
  • Figure stated in Amount of Dividends Paid in FY2019 Securities Report, p.101
  • Figure stated in Consolidated Income Statement in FY2019 Securities Report, p. 82

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