Developing a City Where People Can Live with Peace of Mind

Mitsubishi Estate's Framework of Anti-Disaster Measures and Anti-Disaster System

Mitsubishi Estate prepared its own Framework of Anti-Disaster Measures in 1981 to ensure that necessary measures are taken to protect human life and infrastructure in the event of a natural disaster or other emergency and to take appropriate and prompt recovery measures. The manual covers a wide range of measures in a detailed manner, including standard precautionary measures, assignment of responsibilities, plans for drills, plans for emergency measures in the event of a disaster and recovery measures. The Anti-Disaster System is put into action when a large-scale disaster occurs or is expected to occur. The Disaster Management Headquarters is established and all employees then become first-responders as disaster response staff engaging in various operations.

Image:Mitsubishi Estate's Anti-Disaster System

Holding Disaster Response Drills in Private-Public Collaboration

Every September, Mitsubishi Estate holds comprehensive emergency drills with the participation of all of its executives and employees and many others from Group companies and other parties. This tradition dates back to 1923, when the Great Kanto Earthquake struck Tokyo and the Estate Department of Mitsubishi Goshi Kaisha, the precursor of Mitsubishi Estate, provided emergency aid, primarily from the former Marunouchi Building, which had been completed that year. Building on this experience, disaster response drills have been held regularly since 1926.
In 2017, the 91th drill was carried out on August 31. Carried out in the neighborhood of Marunouchi, where the Group owns about 30 buildings, the drill assumed a scenario in which Marunouchi had been affected by an earthquake similar in magnitude to the Great East Japan Earthquake. With the invocation of the Anti-Disaster System, all employees took on their pre-planned roles as disaster response staff and practiced initial response, safety verification, information compilation and equipment operations.
This fiscal year, the drill focused on augmenting the aid to injured people and stranded commuters. Mitsubishi Estate carried out training in the emergency healthcare collaboration with Chiyoda Medical Association and St. Luke's MediLocus; training on emergency safety checks of buildings, which integrates the Group's technical expertise; and training on sanitation improvement operations by opening up the Otemachi Onsen hot spring facility for use by disaster response personnel.
In 2012 the company formed an agreement with Chiyoda-ku to receive stranded commuters in the event of a large-scale disaster. Under this agreement, 15 buildings owned by Mitsubishi Estate are designated to serve as temporary shelters to take in stranded commuters (as of September 1, 2017).
In 2017, fire-fighting training was also carried out in collaboration with the local fire department and local firefighters at the Marunouchi Park Building, one of the 15 buildings covered by this agreement.
A disaster response drill was also carried out on January 12, 2017 at the Grand Front Osaka building in Osaka's Kita-ku, which the company operates. This drill focused on aid to injured and stranded commuters.
In the Marunouchi district in particular, we will work with the local fire department as well as our buildings' corporate tenants to keep enhancing the safety and security of the community, by ensuring there are adequate systems in place for emergencies.

Photo:Building risk assessment drills

Building risk assessment drills

Photo:Medical activity drills at Luke's MediLocus

Medical activity drills at Luke's MediLocus

Photo:Drills by disaster response staff to maintain a sanitary environment

Drills by disaster response staff to maintain a sanitary environment

Photo:Handling the injured in the North Building of Grand Front Osaka

Handling the injured in the North Building of Grand Front Osaka

Photo:Fire-fighting training at Marunouchi Park Building

Fire-fighting training at Marunouchi Park Building

Deepen disaster prevention measures through a system for healthcare collaboration in the event of a disaster and use of neighborhood disaster prevention groups

Number of buildings that are to take in stranded commuters*1 or serve as tsunami evacuation sites*2 under agreements with local government authorities

20 buildings

*1 18 sites in Tokyo

*2 2 sites in Osaka

Carrying Out Multilingual Comprehensive Emergency Drills

In addition to being one of Japan's most important office districts with some 280,000 workers, Marunouchi, Tokyo is also a major tourist destination, visited by over two million international tourists each year. For that reason, emergency responses need to be conducted in multiple languages in the event of a disaster.
The Mitsubishi Estate Group conducts comprehensive emergency drills each year, with some 1,250 Group employees and related parties participating. For our 91st comprehensive emergency drills in September 2017, we conducted initial response and management drills in English, Chinese, and Korean for the first time.
These drills assume the occurrence of an earthquake situated directly beneath Tokyo, and in addition to announcements regarding the Anti-Disaster System, all employees trained as disaster response staff, taking part in simulations that included initial response, safety checks, and information gathering as well as equipment operation skills training. We conducted the drills utilizing multilingual communication tools whenever disaster-related safety information was provided during the disaster, in order to ensure the safety of international tourists visiting Japan.
Going forward, the Mitsubishi Estate Group will continue in its efforts to develop the Marunouchi area as an urban center where all visitors can enjoy safety and peace of mind.

Photo:Drill to assist international visitors inside TIC

Drill to assist international visitors inside TIC

First Prize Winner at the Regional First Aid Promotion Awards

Promoting attendance at lifesaving training that improves the skills and awareness of individuals, and promoting awareness for the purpose of strengthening cooperation between businesses and the community, and conducting safe and secure urban development are indispensable measures for improving the percentage of lives saved during a disaster. The Regional First Aid Promotion Awards are an institution that rewards businesses for the efforts in promoting first aid on the basis of this concept, established by the Tokyo Fire Department in FY2014.
In September 2017, Mitsubishi Estate received first prize (the Fire Department Superintendent's Prize) at the 4th Regional First Aid Promotion Awards. The company's track record at safe and secure urban development conducted jointly with the community - including the development of a relief system partnered with the community, the installation of AED devices in buildings owned or managed by the company, and comprehensive emergency drills carried out on a yearly basis - received high acclaim. During the eight years since it received a certificate of excellence in lifesaving class attendance in 2009, the company has continuously encouraged its employees to attend lifesaving classes, and it has a track record of AEDs being used to revive the breathing and pulse of people with health problems. Additionally, the company has devoted much effort to developing a disaster-resistant urban community through its comprehensive emergency drills, which include medical cooperation drills in times of disasters.
Going forward, the company intends to build upon its strengths as a company responsible for development throughout the Marunouchi district in order to promote the creation of a safer and more secure urban area.

Photo:The award ceremony

The award ceremony

Developing an Emergency Response Manual

The Mitsubishi Estate Group developed an Emergency Response Manual that would apply to general emergency situations in April 2009 based on the awareness that, in various emergency situations, prompt and accurate responses to those crises would be indispensable for ensuring the continuation of healthy business operations by the Mitsubishi Estate Group, and were therefore a social responsibility of the company. This manual describes the company's basic policy with regard to crisis management, as well as action guidelines that prioritize life, among other things.
Additionally, the manual describes an initial response framework for emergency situations, a communication system, a framework for emergency task forces, special duties, and more. On the basis of this manual, the company is developing an emergency communication network involving each business group, creating and distributing Emergency Contact Cards small enough to be carried on one's person, and disseminating information regarding these measures.

Prompt Building Diagnoses and Restoration Measures During Disasters

When a major disaster, such as an earthquake, occurs, prompt building diagnosis and restoration work are required. Mitsubishi Estate worked together with the group company Mitsubishi Jisho Sekkei Inc., developing a framework for cooperating with various construction companies and strengthening even further our frameworks for ensuring the safety and security of tenant companies and visitors.
The Mitsubishi Estate Group owns and manages numerous large buildings in locations that include the Marunouchi area. Because building maintenance and other maintenance work occur on a daily basis, many construction companies have developed support systems. By taking advantage of the unique strengths of the Mitsubishi Estate Group, which has specialized technical personnel stationed in its buildings, we have established a framework for rapid building diagnosis and restoration in times of disasters on the basis of the cooperative relationships we have developed day after day.
In specific terms, our disaster preparedness measures involve collaboration with 22 construction companies in total, including cooperation with building emergency risk assessment personnel as long as the companies' business continuity plans are not hindered (inspecting building exteriors, locations that pose fire hazards, and vital facilities); cooperation on emergency repairs to ensure building safety; cooperation on inspections to determine the level of damage to building facilities; cooperation on proposals for disaster recovery plans, and the provision of emergency response supplies.

Conducting Regular Lifesaving Classes for Employees

Mitsubishi Estate has been continuously conducting regular lifesaving classes (including AED training) for disaster response staff since September 2008 as part of our disaster management policy, and we were recognized as a “Certified Excellent Lifesaving Class Attendance Business” by the Tokyo Fire Department in February 2009.
Additionally, we are working to maintain and improve the lifesaving skills of our disaster response staff by offering classes for employees who have gone three years since completing their previous classes, and for new employees who have yet to attend classes.

Photo:Regular lifesaving class in progress

Regular lifesaving class in progress

Rate of participation in first aid training (Mitsubishi Estate Group*)
* Three companies: Mitsubishi Estate, Mitsubishi Jisho Property Management, Mitsubishi Jisho Retail Property Management

62%
(Sustained target for FY2030: 100%)

Developing Sonaeru Drill, a Disaster Management Tool for Families

Mitsubishi Jisho Residence is collaborating with Mitsubishi Jisho Community, our management company, to provide ongoing support for condominium disaster management activities (developing disaster management plans and conducting disaster response drills).
As part of that collaboration, we have developed Sonaeru Drill, a disaster management tool for families, and we made it generally available to the public on the Parkhouse Disaster Management Program website in September 2017. Sonaeru Drill is a tool that uses children as a starting point to provide the opportunity for dialogue, and that allows families to create a disaster management plan. It was developed due to the frequency of major natural disaster in recent years. Its format is intended to teach disaster management to children as well as adults, and its purpose is to enable condominium residents to take action. Going forward, we will use it in condominium disaster response drills and in workshops and other events aimed at elementary school children.

Image:Sonaeru Drill, a newly developed disaster management tool

Sonaeru Drill, a newly developed disaster management tool

Large-Scale Disaster Response Drills at Kanadenomori in Narashino

Mitsubishi Jisho Community and Mitsubishi Jisho Residence implemented the largest-ever disaster response drills at Kanadenomori in Narashino, Chiba Prefecture, on March 11, 2018, on the seventh anniversary of the Great East Japan Earthquake.
We have supported disaster response drills in the Kanadenomori area since March 2015. Our goal has been to get the entire community to help each other, and recruiting at condominiums in the area has led us to expand the area and resulted in an increase in participants. The disaster response drills conducted on this occasion, which involved collaboration with local neighborhood associations and the management societies of four condominiums sold by Mitsubishi Jisho Residence, received the participation of about 1,000 residents living in the Kanadenomori area. The drills included rescue operations using ladder trucks and water-based fire extinguishers, and the assembly of manhole toilets designed for use by disaster victims. In conjunction with these drills, lectures by Yoko Yamada, who specializes in stories about the Great East Japan Earthquake, and Norihito Sano from Fukkou Ouendan were presented.
Going forward, we want to cultivate the attitude of self-preparedness regarding disasters and to continue our activities aimed at broadening our mutual assistance framework to encompass the entire city.

Photo:Disaster response drill day (rescue drill using ahook-and-ladder truck)

Photo:Disaster response drill day (lecture)

Disaster response drill day
(rescue drill using a hook-and-ladder truck/lectures)

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