BUSINESS INFORMATION

HOTEL BUSINESS

Enhancing Brand Power and Management
In the Hotel Business, Royal Park Hotels and Resorts Co., Ltd. integrates the administration and management of each hotel to ensure consistency throughout the hotel chain, enhance management efficiency and improve the level of management. With hotels in Tokyo, Yokohama, Sendai and other locations in Japan, the Royal Park Hotel chain comprises a network of six hotels offering 2,054 guestrooms.

Increasing the Brand Value of Royal Park Hotels through a Management Focus on Customer Delight

Based on the "Best for the Guest" philosophy of Royal Park Hotels, we go one step beyond customer satisfaction by aiming to delight our guests. This approach has been highly recognized, enabling us to win the leading position in the 2008 Japan Hotel Guest Satisfaction Index StudySM conducted by J.D. Power Asia Pacific, Inc.*, an organization specializing in research and consulting relating to customer satisfaction. This marked the second consecutive year for Royal Park Hotels to win the top position in the ¥15,000 to ¥35,000 per night segment. We will further promote customer delight-focused hotel management and operations.
* Japan Hotel Guest Satisfaction Index StudySM conducted by J.D. Power Asia Pacific, Inc. Royal Park Hotels fell under the segment of ¥15,000 to ¥35,000 per night hotels with the most common guestroom space of 20m2 or larger. The study was based on 12,089 valid responses received from people who used applicable hotels within the previous year.

Planning to Open a New Hotel on Kyoto's Sanjodori Street

Royal Park Hotels and Resorts is planning to develop and open a new hotel on Kyoto's Sanjo-dori Street, leveraging the development and management expertise that it nurtured through the success of the Royal Park Shiodome Tower. Scheduled for opening in the autumn of 2011, the new hotel will provide 168 guestrooms as an accommodation-centric facility. Royal Park Hotels and Resorts will work to expand its hotel chain and bolster its brand power through the development of new hotels in Tokyo and major government-designated cities.
Royal Park Shiodome Tower
Highly praised as representing a new generation of urban hotels, the Royal Park Shiodome Tower, located in Shiodome Media City, Tokyo, offers a stylish environment and flexible services.
Yokohama Royal Park Hotel (Superior Twin of "club The Landmark Floor" [ high-class amenities and services floor ] )
A total renovation program was implemented from the fiscal year ended March 31, 2007. The 67th floor was refurbished as an urban spa area with a highly specialized resort ambiance. The 60th floor was newly launched as a new concept area.