HOTEL BUSINESS

Improving Our Brand Value and Expanding Our Hotel Chain

HOTEL BUSINESS

In the Hotel Business, Royal Park Hotels and Resorts Co., Ltd. coordinates the administration and management of each hotel to ensure consistency throughout the hotel chain. At the same time, Royal Park Hotels and Resorts is working to enhance management efficiency and improve the level of management, pursuing the benefits of operating the hotel chain. With hotels in Tokyo, Yokohama and other locations in Japan, the Royal Park Hotel chain comprises a network of five hotels.

Increasing the Brand Value of Royal Park Hotels through a Management Focus on Customer Delight

Based on the "Best for the Guest" philosophy of Royal Park Hotels, we go one step beyond customer satisfaction by aiming to delight our guests. This approach has been well acknowledged, enabling us to win the leading rank in the 2011 Japan Hotel Guest Satisfaction Index StudySM conducted by J.D. Power Asia Pacific, Inc.*, an organization specializing in research and consulting relating to customer satisfaction. This marks the fifth consecutive year for Royal Park Hotels to win the top position in the ¥15,000 to ¥35,000 per night category. We will further promote customer-delight focused hotel management and operations.

Picture: Yokohama Royal Park Hotel

Yokohama Royal Park Hotel
Utilizing the 70th floor banquet hall of the hotel situated in the Yokohama Landmark Tower, the Sky Chapel Celeste is Japan's closest chapel to the heavens.
Picture: J.D. Power and Associates Web site

* Japan Hotel Guest Satisfaction Index StudySM conducted by J.D. Power Asia Pacific, Inc. between 2007 and 2011

Royal Park Hotels ranked high in the segment of ¥15,000 to ¥35,000 per night hotels with the most common guestroom space of 20m² or larger. The study was based on 7,097 valid responses received from people who used applicable hotels within the previous year. For more details, please see the press release of the J.D. Power and Associates Web site at:J.D. Power and Associates

New Brand "Royal Park Hotel The [City Name]" Debuts and Expands

In the fiscal year ended March 31, 2012, the Royal Park Hotel The Fukuoka and the Royal Park Hotel The Kyoto made their debut. Each hotel strives to make the most of the unique features of its location and region. Offering sophisticated design and excellent hospitality at a reasonable price, the two hotels have already been widely acclaimed by a large number of patrons. Moreover, the Royal Park Hotel The Nagoya is opened in Novermber, 2013, and the Royal Park Hotel the Haneda which is within the Haneda Airport International Terminal, is opened in September, 2014.

Picture: Royal Park Hotel The Kyoto

Royal Park Hotel The Kyoto
Opened on October 8, 2011, this 172-room hotel is only a three-minute walk from Kyoto Shiyakusho-mae Station on the Tozai Line of the Kyoto Municipal Subway. It is the second hotel in this series and is located at Kawaramachi, Nakagyo Ward, Kyoto City.
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